FAQs

To help our patients find the information they need, we've compiled a list of frequently asked questions and answers about our medical practice and facility. If you have a question you don't see answered below or you need additional help, please feel free to contact us.

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Questions About Our Medical Practice

Please contact your pharmacy and they will send us a request for your refill.  Your provider will send the prescription electronically to the pharmacy so there's no need for you to pick up a paper prescription.

Call our number 24 hours a day, 7 days a week.  After hours, you will be connected to an answering service that will take your information and contact the on-call provider.  The provider will call you back as soon as they can.  

If it's an emergency, like you think you're having a heart attack or stroke, call 911.  

We ask that our patients arrive early, about 10-15 minutes before your scheduled appointment time.

Bring your medical insurance card or information, and some form of picture identification. Always bring an updated medication list, or bring your medication bottles with you. 

If you are a new patient, please try to provide a copy of your existing medical records, including immunization records. Also be sure to bring a check, cash, debit or credit card to make any required payments.

Visit our New Patient page for more information.

We are located at 8301 Positano Drive, off of Highway 24 between Manhattan and Wamego. Our phone number is 785-587-0570.

 

You can call us at 785-587-0570 or visit our patient portal at Athena Health to request an appointment.

We strive to provide the absolute best to our patients. If you have a complaint or recommendation on how we can improve our services, call 785-587-0570 and ask to speak with our practice administrator.

Please see our Insurance page for a list.

That can be a complicated question.  Your bill will depend on what type of appointment you have, any services provided, what your insurance is, and then whether you’ve met your deductible and if you have any co-insurance.  We suggest you contact your insurance company if you have any questions about what they cover and what your responsibility will be.

You need to fill out an authorization for medical records release.  You can find a link to that form on the New Patients page or pick up a form in our office.  Complete that form, sign it, and turn it in and we'll take care of the rest.